Specialized Cleaning Policies

Cleaners 
Our cleaners are very important to us, and we are very serious about keeping them safe, so our House Cleaning Service cleaners do not use ladders or move anything heavier than 35 lbs. These types of activities put our cleaners in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa please move it prior to the cleaning to allow access to the desired area.

Cancellation
If it is necessary to cancel/skip any scheduled cleaning day, please notify your cleaner 24 hours before the scheduled day. That will allow us to reassign cleaners or teams to another appointment.

To ensure that all your needs are addressed, please correspond all requests and changes directly to your piticular cleaner.

Payments and Refunds

Payments
Specialized Cleaning accepts the following forms of payment: cash or check. Customers will need to pay for their cleaning at the time of service. Unless otherwise arranged. A $25.00 fee is applied to all returned checks.

Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with Specialized Cleaning. Please see our guarantee if you are dissatisfied with your cleaning.