Specialized House Cleaning Policies

Cleaners 
Our cleaners are very important to us, and we are very serious about keeping them safe, so our House Cleaning Service cleaners do not use ladders or move anything heavier than 35 lbs. These types of activities put our cleaners in danger of back injury or could even damage your flooring. If you would like us to clean behind appliances like a refrigerator, oven or sofa please move it prior to the cleaning to allow access to the desired area.

Bleach
We will not bring bleach into a home to use as a cleaning product. If you request us to use bleach supplied in your home, please be aware that we will not be responsible for any damage caused by your bleach.

Cancellation
If it is necessary to cancel/skip any scheduled cleaning day, please notify Specialized House Cleaning 24 hours before the scheduled day. That will allow us to reassign cleaners or teams to another appointment. If Specialized House Cleaning receives less than a 24 hour notice, or can't access your home, it will be necessary for us to charge the full price of your cleaning.

To ensure that all your needs are addressed, please correspond all requests and changes directly to Specialized House Cleaning office. Please do not communicate these important details with our cleaners. If for some reason you wish to terminate your Specialized House Cleaning services, please be sure to notify Specialized House Cleaning 24 hours before your next scheduled appointment.

Payments and Refunds

Payments
Specialized House Cleaning accepts the following forms of payment: cash or check. Customers will need to pay for their cleaning at the time of service. A $25.00 fee is applied to all returned checks.

Refunds
Since cleaning is a very personalized and subjective service, we cannot offer refunds to customers. However, we want you to be 100% satisfied with Specialized House Cleaning. Please see our guarantee if you are dissatisfied with your cleaning.